Refund Policy
At Abapamall, your
satisfaction is our priority. If you are not completely satisfied with a
product you purchased, we're here to help. Please read our refund policy
carefully to understand your rights and our responsibilities.
1. Eligibility for Refund
Refunds may be issued under the
following conditions:
·
The product is defective, damaged,
or not as described.
·
You received the wrong item.
·
You canceled an order before it was processed
or shipped.
·
The item was not delivered within the expected
delivery window (for online purchases).
2. Conditions for Refund
To be eligible for a refund:
·
The item must be returned within 7 days
of purchase or delivery.
·
The item must be unused, in its
original packaging, and in resalable condition (except in the case
of defects or damages).
·
You must present a valid receipt or proof
of purchase.
·
Items bought under “Final Sale” or “Clearance”
may not be eligible for refund unless faulty.
3. Non-Refundable Items
We do not offer refunds on:
·
Perishable goods (e.g. food items).
·
Health and personal care products.
·
Gift cards or digital downloads.
·
Services already rendered.
4. How to Request a Refund
You can request a refund by:
·
Visiting the Customer Help Desk at our
physical store.
·
Using the "Return & Refund"
section on the Abapamall App.
·
Contacting our support team via email, phone,
or social media.
Please provide your order ID,
reason for the refund, and photos (if applicable).
5. Refund Method and Timeline
·
Refunds are processed within 5–10 business
days after we receive and inspect the returned item.
·
Refunds will be issued to the original method
of payment.
·
In some cases, we may offer store credit
or exchange as alternatives.
6. Vendor-Specific Refunds
If you purchased from a
third-party vendor through Abapamall:
·
Refunds may depend on that vendor's
return/refund policy.
·
Abapamall will mediate and support the process
to ensure fairness.
7. Need Help?
We're always here to assist you.
Contact us via:
📞0553428694
📧
info@abapamall.com
Abapamall – Shop smart. Shop
secure.
You need to Sign in to view this feature
This address will be removed from this list